Termination Survey

Communications coming from Northern Capital Management, Inc. in general are... *

too frequent

just right

too few

Communications coming from my adviser directly are... *

too frequent

just right

too few

The quality of communications from my adviser is... *

consistently excellent

usually good

average

inconsistent

consistently Poor

The accessibility of my adviser is... *

consistently excellent

usually good

average

inconsistent

consistently poor

N/A

Responses to my inquiries via phone, email and mail by Northern Capital Management, Inc. representatives are... *

consistently excellent

usually good

average

inconsistent

consistently poor

N/A

The value of the "Trending Topics" commentary and educational webinars are... *

consistently excellent

usually good

average

inconsistent

consistently poor

N/A

Follow-up on administrative issues (such as sending or following up on paperwork) is... *

consistently excellent

usually good

average

inconsistent

consistently poor

N/A

Timeliness of completing requested trades is... *

consistently excellent

usually good

average

inconsistent

consistently poor

N/A

My overall satisfaction with the investment performance of my portfolio is... *

consistently excellent

usually good

average

inconsistent

consistently poor

N/A

The value of account reviews is... *

consistently excellent

usually good

average

inconsistent

consistently poor

N/A

My opinion of the website is... *

consistently excellent

usually good

average

inconsistent

consistently poor

N/A

My opinion of the client portal within the website is... *

consistently excellent

usually good

average

inconsistent

consistently poor

N/A